Enquiries arrive from everywhere — the website, WhatsApp, phone calls, walk-ins. When they’re scattered, some get a late reply and some get none at all. A simple automated workflow fixes that, using tools most businesses already use.

Step 1: One place for every enquiry

Every enquiry lands in a single Google Sheet: name, phone, what they asked about, where they came from and the date. Website forms add rows automatically; your team adds phone and walk-in enquiries with a quick form on their phone.

Step 2: An instant reply

The moment a new row appears, the customer receives a friendly reply with the details they asked for — prices, timings, a brochure or a booking link. They hear from you in seconds, even at night or on a Sunday.

Step 3: An alert for your team

At the same time, the right person on your team gets a notification with the enquiry details, so a human can follow up personally.

Step 4: Follow-ups that never slip

If an enquiry is still marked “open” after two or three days, the system reminds your team — or sends the customer a gentle follow-up. Leads stop falling through the cracks.

Step 5: A weekly summary

Every Monday, you get a short report: how many enquiries came in, from which channel, and how many became customers. Now you know which marketing actually works.

A note on WhatsApp

Automatic WhatsApp messages need the official WhatsApp Business Platform, which uses approved message templates. It’s worth setting up properly so your number stays in good standing — we handle that part for our clients.

Want this running for your business? Contact Zemora Technologies and we’ll set it up around the tools you already use.